Terms and Conditions

Product details and Pricing:

– All products listed on the website are subject to change at any given point in time. Purchase of a product is subject to availability of the stock.
– We reserve the right to discontinue, modify or suspend any product listed on our website.
– There may be a slight variation in the product specifications (size, color, etc.) as they are approximate values.
– We reserve the right to change, modify the price of the products listed on the website at any given point in time.
– In case there is an issue with any particular product, we will facilitate communication with the vendor and take a lead in resolving the issue on priority.

Shipping Policy:

– The Perfect Present provides free prepaid shipping across India. Cash on delivery charges may apply.
-Order delivery is subjected to the payment being credited in companies’ account. The order shall be processed once the payment is received and acknowledged.
– We will be shipping your order within 24-36 hours of the order being received and confirmed by us. The estimated delivery time depends on product availability and the location of delivery. Delivery may take longer in case of bad weather, political disruptions or any other unforeseen situations.
In case of delay in delivery, we will proactively reach out to the customer intimating him/her about the reason and update on delivery.
In Case of ‘Make A Present’ the shipping will be as informed by our team member.
-The Perfect Present doesnt take assurity of the exact date delivery as the courier partner is external. We cant guarantee the delivery date as it can arrive a few days earlier or later also.
– You will receive ‘Out for Delivery’ Email/SMS notification on the day of delivery. In case of non-availability of the recipient, we will attempt the delivery one more time.
-We will not be responsible for the loss of the package if the address provided is wrong or incomplete. In case of any dispute on shipping, we will provide the proof of delivery to the customer.
-As it is a weekly off for courier companies on every Sunday, order which is placed on Sunday, would be dispatched on next day,i.e. Monday.
Only Mumbai city can have Sunday deliveries upon request- please inform us well in advance for the same
– We also provide a same day delivery service in Mumbai City for our ready hampers.Please inform us about the same for us to take the needful actions.

Order related communications: Email and SMS:

– After placing your order with us, you will receive a confirmation Email, SMS or both on your registered Email ID and phone number within the next 12 hours.
– We will keep you notified on all the delivery milestones like Order confirmation, Order dispatched, Order out for delivery and Delivered status through Email, SMS or both.
– The customer agrees to receive communication on delivery, order status, offers, and promotions by signing up on this website.

Cancellation Policy:

-You as a customer cannot cancel the order once the order is placed. All sales are final.
– When you place an order, you make an offer to purchase and such an order is subject to confirmation from The Perfect Present.
– At any point in time, even after we have shared the order confirmation, we reserve the right to cancel, suspend the order. In such a scenario, we will inform you about order cancellation and you would be provided with a refund as per our (return/refund policy).

Return and Refund Policy :

– The Perfect Present does not allow any returns. However, in the case of damaged product has been sent, please write to us at theperfectpresent1000@gmail.com within the next 48 hours of receiving the product.
Upon receiving the complaint, we will reach out to you for getting more details on the issue.
As a responsible company, we will take ownership of the issue raised and provide quick resolution to the customer.
-We do not guarantee refund for the below-mentioned cases:
1.The order is delivered to a wrong address provided by the customer.
2.Unsuccessful deliveries due to the absence of the receiver at the time of delivery. The Perfect Present will attempt the delivery one more time in such cases.

– In case the order is canceled/modified from our side, we would refund you the required amount within next 7-10 working days.
– Online refund is credited to the source account from which the purchase is made. It may take up to 7-10 working days.
– Any type of exchange is not allowed by The Perfect Present after the sale is made.

Payment terms:

– Upon placing an order with us, you agree to pay the price of the product listed on the website.
– The customer is liable to pay all taxes (other than taxes based on our company’s income), fees, duties, charges levied by the government, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by The Perfect Present.
– All payments are non-refundable except the cases which have been mentioned in the Terms and Conditions.
-The Perfect Present also reserves the right to charge the late fees on all pending payments on a monthly basis as allowed by the applicable law. In such case, you shall be responsible to pay for the attorney’s fees and any other court costs.

Feedback and Suggestions:

– As a responsible company we value our customers feedback and inputs. In case of any suggestions/feedback please write to us at info@theperfect-present.com