Shipping

Is there any shipping fees?
We all hate when websites ask us to pay shipping charges. However, it’s a necessity to cover shipping costs of orders! But the good news is that orders above Rs. 495 don’t have any shipping fee (for standard shipping)!
Same Day / Exact Day delivery orders in Mumbai city however would have extra charges.

When is my order shipped?
We aim to ship the order in 24-48 hours of receiving the order (except Sundays and Public Holidays)

Which courier company do you use for shipping?
We have partnered with reputed courier companies like Xpressbees, Delhivery, Amazon Shipping and more for delivery. Depending on your location, transit time and weight of the product one of these will be used.

How do I track the status of my orders?
Once your order is shipped, we will share the tracking id and courier company name via email. You can track your order by visiting the courier company’s website and entering your tracking information there.

Is the order delivered on the exact day requested?
In case you have opted for next-day / exact day delivery which is available at certain pincodes in Mumbai City, your order will be delivered on the exact desired date.

Orders under normal shipping are sent via courier companies like Bluedart, Delhivery and Xpressbees etc. In case of those shipments, the performance is slightly different and deliveries would happen around the time frame for 5-7 days. In ~7% of the cases, delivery can happen slightly before the requested date as well.

And although rare, but in about ~3% of the cases, there might be unforeseen delays due to operational challenges. Please bear with us in such situations. Our team would try its best to deliver on time, but certain situations like operational issues, local festivals, natural disturbances etc. are beyond the control of our courier partners or us and hence, a slight delay may happen in about 3% of the cases. No refunds can be provided in such situations.

My parcel is marked as delivered, but it hasn’t been received. What can I do?
This is an extremely rare scenario (<1 in about 500 orders), but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 24 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 1 day and hence, we won’t be able to get a complaint raised with them after 1 day. Returns & Refund

In what case is my product eligible for Return/ Replacement?
– In case you receive a broken/damaged product
– In case you receive wrong product

How do I return the product I receive?
We take pride in the quality of items we ship. So, we really believe your loved one will absolutely love our product.
All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 1 day of delivery of the product. You can place the replacement request by sending us a mail at [email protected] or you can also send us a Whatsapp message on 91-9082425626.
Please note: no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.

My order wasn’t delivered and is sent back. What will happen now?
This is extremely rare ( < 1 in 500 orders) and only happens if the recipient and sender both are unavailable for us to get the delivery done. In such cases, we have two options:
a) Ship the parcel again once we get it back: In that case, two way shipping charges willl be applicable.
b) Refund: We can proces refund after deducting shipping charges and cost of any items that were personalized or can’t be reused.

Cancellations
We aim to process all orders at priority basis to have them delivered to your loved onces as soon as possible hence cancellations are not possible.