The Perfect Present (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), the Consumer Protection (E-Commerce) Rules, 2020, and, when in force, the Digital Personal Data Protection Act, 2023 (DPDPA).
By accessing our website, placing an order, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1.1 Personal Information (as defined under Indian law):
– Name
– Email address
– Mobile/telephone number
– Billing and shipping address
– Payment information (processed securely via third-party payment gateways)
– Identification details if required for certain deliveries
1.2 Non-Personal Information:
– IP address, browser type, device details
– Website usage data (through cookies, analytics, pixels)
1.3 Voluntary Information:
– Customisation details for gifts/hampers
– Special delivery instructions
– Gift messages
We do not knowingly collect personal information from children under 18 without parental/guardian consent.
2. How We Use Your Information
We use your information for purposes including:
– Processing, fulfilling, and delivering your orders
– Providing customer support
– Sending transactional updates (order status, delivery alerts)
– Sending marketing and promotional communications (only with your consent)
– Improving our products, services, and website experience
– Detecting and preventing fraud or misuse of services
– Complying with legal requirements
3. Sharing of Information
We do not sell or rent your personal data to any third party. We may share your information with:
– Delivery partners for order fulfillment
– Payment gateways for secure transactions
– IT service providers for website hosting, analytics, and marketing (bound by confidentiality agreements)
– Government or law enforcement agencies where required by law or to protect our rights
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, enable website functionality, and analyse site traffic. You can choose to disable cookies in your browser settings, but certain features of our website may not function correctly without them.
5. Data Security
We implement reasonable security practices, including ISO/IEC 27001-compliant measures, encryption, and secure servers to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
In line with Indian law (and the upcoming DPDPA), you have the right to:
– Access and review your personal information
– Correct inaccuracies in your personal data
– Withdraw consent for marketing communications
– Request deletion of your personal data (subject to legal and contractual obligations)
To exercise these rights, please contact our Grievance Officer.
7. Retention of Data
We retain your personal information only as long as necessary for the purposes it was collected, or as required by law (e.g., tax, accounting, or regulatory requirements).
8. Third-Party Links
Our website or social media pages may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies separately.
9. Grievance Officer
As required by the SPDI Rules, our Grievance Officer can be contacted for any complaints, concerns, or disputes relating to the processing of personal data:
Email: [email protected]
Phone: +91 9082425626
Address: 201, Man Excellenza, SV Road, Opp Pawan Hans, Vile Parle West, Mumbai – 400056
Complaints will be acknowledged within 48 hours and resolved within one month in accordance with Indian e-commerce rules.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Updates will be posted with a revised “Effective Date” at the top of the page.